FAQs: Pricing, Bookings & Workmanship

No, not when you send photos before we quote. Enquire online and we email you straight away so you can send photos and a short description. We then give you a fixed price without visiting first, and that is the price you pay. If the scope changes, we talk it through before work continues. If you cannot send photos, our standard hourly rate applies and we explain how your job would be charged before we start. Emergency and after-hours call-outs are different, and we explain any call-out fee before we send anyone. Get a free online quote.

Yes. Every quote is free, and we quote most jobs online without visiting. Send job photos and a short description after you enquire, and we reply with a fixed price. For complex jobs we may need to see the site first, and we explain how that works before we visit.

Within minutes of you sending your job description and photos, and up to a few hours at most. Without photos, most quotes arrive the same business day once we have the details we need. Complex jobs may need a site visit first, and we tell you straight away.

Fixed price for quoted work. Once we give you the price, that is what you pay. We only use hourly rates for fault finding or jobs where the scope is unclear, and we agree that with you first.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, cash, bank transfer and cryptocurrency. Payment terms vary with the size of the job. Tell us your preferred method before work starts and we will confirm it in advance.

Only for larger jobs. A deposit may be required for jobs over $10,000, depending on the scope. We agree deposit terms with you before the job begins. Smaller jobs usually don’t need one unless special materials are involved.

We talk to you first. We price any extra work upfront so you can approve it before anything changes, and we never carry out chargeable extras without your approval. If we underquote something that was clearly in scope, we wear the cost. The exception is when key details were missing or the scope changed. See our guarantees.

Yes. Victorian Seniors Card holders get 10% off, and we offer tailored pricing for large or ongoing work. We also run promotions on selected services from time to time. Join our newsletter to hear about them, or see all deals and guarantees.

Yes, we can offer tailored pricing for large or ongoing work. The price depends on the size, complexity and scheduling of the project. Call (03) 8719 8776 or send an enquiry so we can understand the scope. Any agreed rate is confirmed before work begins.

Yes. Victorian Seniors Card and Seniors Business Discount Card holders get 10% off all electrical services. Tell us when you book or request a quote and we apply it to your job. We may ask to see your card, physical or digital, on the day. If you hold a pensioner concession card instead, ask us and we will consider it.

We service Melbourne’s Eastern and South Eastern suburbs from our Upper Ferntree Gully base, and the Melbourne CBD and inner suburbs from our Lonsdale Street office. If you cannot see your suburb on our service areas list, call us on (03) 8719 8776 to discuss. Our pricing is based on the job, not your postcode.

Request a free online quote or call (03) 8719 8776. If you can send photos, we email you straight after you enquire so you can send them. We then confirm your fixed price and a time that suits you. Leonard personally handles every quote. Request a quote.

Most Eastern Suburbs jobs are booked within 24 to 48 hours. Melbourne CBD and inner suburb jobs usually take 48 to 72 hours. Same-day service is sometimes possible. Book earlier if you need a specific day or time.

Yes. Our 24 hour emergency electrician service covers homes and businesses across Melbourne. Same-day service may also be possible for urgent jobs, depending on location and availability. Emergency and after-hours call-outs can include a call-out fee, and we explain it before we send anyone.

Yes, when required. We can help with urgent jobs, after-hours work for businesses and customers who cannot take a weekday booking. Availability varies by day and job. We explain any weekend or public holiday charges upfront.

Yes, by text. We send an SMS with your arrival time ahead of the visit. If there is a delay, we let you know.

Please clear the work area before we arrive. Move furniture and stored items out of the way, and make sure we can reach every area the job touches. We tell you in advance if anything else is needed.

Yes, in many cases. It depends on the type of work, the time available and whether we have the materials on hand. Tell us in advance if you may want to proceed on the day and we plan for it. We confirm what we can do during the visit.

Yes. You can reschedule or cancel for free with 48 hours’ notice. Please give us as much notice as you can so we can adjust our schedule. If special conditions apply to your job, we tell you when you book.

It depends on the job. Smaller jobs often take one to two hours, and larger work takes longer. We give you an estimated timeframe before the visit and explain any change once work begins.

Yes. All of our electricians are fully licensed and insured. All Electrics Melbourne is an Energy Safe Victoria Registered Electrical Contractor (REC 22144) and a Master Electricians Australia member (MEA 1132). Our owner, Leonard Dibb, is a licensed master electrician with over 20 years of experience. Every team member is police checked, holds a Working with Children Check and is insured for dangerous work. Meet Leonard and the team.

Yes. Our Lifetime Workmanship Guarantee covers the quality of our installation and labour. If something we installed fails due to workmanship, we fix it at no cost to you. It does not cover manufacturer faults in parts or materials. Those are covered by the manufacturer’s warranty and our 2-year warranty on supplied materials. See our guarantees.

Yes. We include a free 2-year extended warranty on all parts and materials we supply. It sits on top of the manufacturer’s warranty, which varies by product and brand. We can explain the coverage for your job before work starts.

Yes. We provide a Certificate of Electrical Safety (CoES) where required and give you a copy. It confirms the work meets Victorian electrical safety requirements. Not every small job needs one, and we tell you when it applies.

Yes. All work follows the Australian wiring rules (AS/NZS 3000) and Victoria’s electrical safety requirements, including the Electricity Safety Act 1998. We test every job before sign-off.

Yes. We test and inspect all work before sign-off to confirm it is safe, compliant and working correctly. Testing is part of every job, not an extra.

Yes, wherever possible. Leonard personally handles every quote, and we keep the same electrician on your job from start to finish. On larger jobs extra team members may help, but we keep communication clear throughout.