Frequently Asked

Most quotes are provided on the same business day once we have all the information needed. If the job is urgent, we will do our best to provide the quote within your required timeframe. More detailed or complex jobs may take longer if we need additional information or a site inspection. Our aim is to give you an accurate quote quickly, without leaving out important details.

Yes, our quotes are free of charge. In many cases, we can prepare a quote remotely to save time and make the process more efficient. For complex jobs, we may need to visit the site before quoting to assess the work properly. This helps us provide accurate pricing and avoid unexpected issues later.

Yes, the call-out fee is included in the first hour of a service call. We do not charge hidden fees or add unexpected costs after arriving on site. This means you will know from the start how the service call is structured. If there are any extra charges for after-hours or emergency work, we will explain them upfront.

We offer both fixed-price quotes and hourly rate pricing, depending on the type of work. Fixed pricing is often preferred (and guaranteed) for transparency because it clearly outlines the cost before work begins. Hourly pricing may be more suitable for jobs where the scope is uncertain or likely to change. We will recommend the most appropriate option based on your job.

We accept Mastercard, Visa, American Express, Cash, Bank Transfer and Cryptocurrency. Payment terms may vary depending on the size and type of job. If you have a preferred payment method, please let us know before the work starts and we would be happy to confirm payment arrangements in advance.

A deposit may be required for jobs over $10,000, depending on the scope of work. Deposit terms are discussed and agreed upon before the job begins. Smaller jobs usually do not require a deposit unless special materials or project conditions apply. We will always explain payment requirements before scheduling the work.

If extra work is needed, we will discuss it with you before proceeding. We provide upfront pricing for additional work so you can approve the cost before anything changes. In many cases, extra work can be completed on the same day if time and materials allow. We do not carry out additional chargeable work without your approval.

Yes, we can offer discounted pricing for large or ongoing projects depending on the scope of work. Pricing is assessed based on factors such as project size, complexity, and scheduling requirements. For ongoing work, we can also discuss service arrangements that improve efficiency and value over time. Any discount or negotiated rate is confirmed before work begins.

Yes, we proudly offer a 10% discount to all seniors with a valid Victorian seniors card. Just simply show us your seniors card when we arrive to receive the discount.

Currently, we do not provide a formal standard student discount. However, we understand that budget can be a concern and we are happy to discuss practical options where possible. This may include focusing on the most urgent work first or finding a cost-effective solution. Clear communication early on helps us recommend the best approach.

We do not provide a formal repeat customer discount program. However, we have more than 2,400 repeat clients, which reflects the value, service, and pricing we provide. Many customers continue to use us because they trust the quality of our work and the consistency of our service. We focus on delivering long-term value rather than relying on short-term discounting.

You can book an appointment by calling us directly or submitting an enquiry through our online form. Once we receive your request, we will contact you as soon as possible to confirm the details. Providing clear information about the job helps us schedule the visit more accurately. We are also happy to answer questions before the booking is finalised.

Most appointments can be booked within the same week, depending on demand and the type of work required. In some cases, we may be able to offer same-day service. Booking earlier is recommended if you want a specific day or time. We will always do our best to work around your schedule.

Yes, we may be able to provide same-day or emergency electrical services if scheduling and location allow. Emergency or urgent call-outs may incur additional fees, especially outside normal business hours. If your issue is urgent, contact us as early as possible so we can check availability. We will explain any emergency charges before attending.

We service all Melbourne suburbs and surrounding areas. If you are located outside metro Melbourne, contact us to confirm whether your area is covered. Travel requirements may vary depending on the location and type of job. We will confirm availability when you enquire.

Yes, we can work on weekends and public holidays when required. This is useful for urgent jobs, businesses needing after-hours service, or clients who cannot accommodate weekday appointments. Availability may be limited depending on the day and job type. Any extra charges for weekend or public holiday work will be explained upfront.

Please clear the work area before the electrician arrives. Removing furniture, stored items, or other obstacles helps us access the area safely and complete the job more efficiently. If the work affects more than one area, it also helps to ensure clear access throughout the property. We will let you know in advance if any specific preparation is needed.

Yes, you will receive an SMS with the electrician’s exact arrival time. This helps you plan your day and know when to expect us. If there is a delay, we will do our best to keep you updated. We aim to make the appointment process as clear and convenient as possible.

Yes, in many cases work can begin on the same visit if the quote is approved on site. This depends on the type of work, the time available, and whether the required materials are on hand. Letting us know in advance that you may want to proceed on the day helps us plan for that possibility. We will confirm what can be done during the visit.

Yes, bookings can usually be rescheduled without a fee. We ask for as much notice as possible so we can adjust our schedule accordingly. Cancellations are generally not a problem when notice is given early. If special conditions apply, we will let you know at the time of booking.

The time required depends on the type and complexity of the job. Smaller jobs may take one to two hours, while larger or more detailed work may take longer. We provide an estimated timeframe before the visit so you know what to expect. If anything changes once the work begins, we will explain that clearly.

Yes, all of our electricians are fully licensed and insured in Victoria. This means the work is carried out by qualified professionals who meet the required legal and safety standards. Using a licensed and insured electrician helps protect your property and ensures the work is completed correctly. We take compliance and professionalism seriously on every job.

Yes, we provide a lifetime guarantee on workmanship. This guarantee applies to the quality of the installation or repair work completed by our team. If a workmanship issue arises, we will address it promptly. Our goal is to deliver work that is safe, reliable, and built to last.

We offer a 2-year extended warranty on all materials and parts supplied. The manufacturer's warranty terms can vary based on the product, brand or application. If you would like to discuss this further, we can explain the warranty coverage for your specific job before the work is completed.

Yes, we provide a Certificate of Electrical Safety where required. This certificate confirms that the work has been completed in accordance with Victorian electrical safety regulations. It is an important part of compliance and recordkeeping for many electrical jobs. If your job requires a CES, we will provide it once the work is complete.

Yes, all work is completed in accordance with Australian wiring rules and relevant safety standards. Compliance is an essential part of every job we undertake. We follow current regulations to ensure installations, repairs, and upgrades are safe and legally compliant. Safety is not optional in electrical work, so we treat it as a priority from start to finish.

Yes, all work is tested and inspected before the job is signed off. This helps confirm that the installation or repair is safe, compliant, and working correctly. Testing is a standard part of our process, not an optional extra. We do this to reduce risk and give you confidence in the completed work.

Yes, wherever possible, the same electrician will complete your job from start to finish. This helps maintain consistency, clear communication, and a better understanding of the work required. On larger jobs, additional team members may assist, but continuity will still be maintained. We aim to make the process straightforward by keeping communication clear throughout the job.